There are still companies out there who use firstname.lastname@example.org which is wrong imho. Here are 7 reasons why:
- You won’t get out of office notices, because you are not listening
- Noreply addresses won’t get added to whitelists
- In many countries you are obligated to have a working reply-to
- It’s arrogant to just shout at someone and do not listen to their side of the story
- People will list noreply more as spam because you cannot interact otherwise
- No-reply will not end up in the Gmail priority inbox
- Some people have e-mail rules to filter out no-reply and ignore them
So reasons enough to use a good ticketing system right? So that you can keep the conversations going. Please keep in mind that the user/customer gave his/her mail address but is not allowed to have yours?
Having a link in your mail is not an option to “reply a mail” and enforce users to fill in long web forms is also not user-friendly.
There are blogs from back in 2008 telling companies not to kill the conversation and use no-reply and there are still in 2014 companies who use it. They should learn a thing or two about being customer friendly and ticketing systems.
Here is a Dutch mail I received which is so general and vague that I wanted to reply, but you can only send a “mail” by clicking an URL and it is impossible to send an invoice by email in 2014.
Hope that this post convinces people not to use no-reply anymore and keep the dialogue going with their customers/users. It can give you valid feedback which can be of great value for your company.